Communication Website Case Study

The Challenge By Gone Stays is a provider of niche cottage-style accommodation in Ballarat, with 5 different locations providing quality fully contained family accommodation. Their website needed to grow to include another property, and also By Gone Stays were keen to utilise the internet to promote their online business and encourage visitors to make a booking. The Solution Contact Point worked closely with By Gone Stays to re-design the site to better market each cottage under the By Gone Stays banner. In addition Contact Point designed and developed a booking solution including an online administration system to allow By Gone Stays to maintain their future bookings and allow visitors to see availability when placing their booking. This has the added advantage of allowing a visitor to choose an alternate cottage within the same booking page if their cottage of choice isn't available on the required day. It allows the visitor to get immediate certainty about their booking. Contact Point is continuing to work with By Gone Stays to optimise the website for the search engines, and to assist with marketing their website and accommodation cottages online. Testimonial Congratulations and thank you so much for the great job you have done over the last weeks in re-vamping my web site www.bygonestays.com.au I’m so excited that today we went live with my ‘new-look’ site and this has all been achieved thanks to you and your artistic abilities. The effort that you and the team at Contact Point have put in to try and ‘work’ to my schedule has been ‘over and above’. No matter how many times I asked you to change or add some item, you took my requests and made the changes for me, sometimes I’m sure you must have’ cringed’ when you received an e-mail from me….but you always helped with a ‘smile’ not that I could see but your attitude told me you were anyway. So a special thanks to Heather& Tess for a job well done, for producing a great product that I am proud to have on-line. Thanks also for all your positive ‘feed back’ as you worked with me to meet my requirements for the site. I will have no hesitation in recommending Contact Point to anyone I know that may need web page production, good luck with your future. Kind Regards, Ann Petty, By-Gone Stays - May, 2010

For examples of other communication websites developed by Contact Point please refer to:

• Noble Kia - Kia dealership, Chullora, Sydney
• Commercial Health Project - health screening, expos, seminars, massage, fitness training, ergonomics and more for organisations caring for health of their employees
  I'm really pleased with the website. The re-design was done within a great time frame and is working beautifully, have had lots of positive feedback from clients, contractors and friends.
  - Linda Bernardi, Commercial Health Project, 1st October, 2009
• Noble Suzuki - Suzuki Dealership, Chullora Sydney
  Service was prompt and professional on all occasions. We are happy with the finished product and believe it represents great value for money. July, 2009
• Recruit Safe Pty Ltd - personnel agency
• Vocal Harmony Works - team building and voice training service
  Our needs always catered for and nothing was ever too much trouble. We were delighted with the prompt and personal service we received. Our expectations were exceeded and we feel our website is a true representation of who we are and the services we provide. We would unreservedly recommend Contact Point to anyone.
  Cynthia, Clare and Gabby, Vocal Harmony Works 12.06.2009
• Victorian Environmental Waste - corporate waste removal and management organisation
• Success Enterprises Consulting - management consultants
• Harry Szmerling & Co - lawyers
• B.A. McManus - Lawyers - lawyers
• Collins Commercial & Industrial - commercial and industrial real estate agent
• Bedding Wholesalers - retail store
• Clever Candles - hand made soy candles
• Kelly Hazell Quill - lawyers
  "... Contact Point took us through each stage of the process in detail and kept us fully informed on progress. We found them to be very approachable and pleasant to deal with. In particular, Contact Point's suggestions and advice on the design of our website and the organisation of our content was invaluable in helping us to get the professional web presence we needed without taking up too much of our time. Contact Point's approach gave us great peace of mind, allowing us to get on with the business of establishing a successful legal practice." - David Kelly, May 2006.

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